Patient Centricity: Putting the Patient at the Center of Healthcare

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Ana Victoria Bergmans

Patient

November 18, 2024

A patient-centered approach can transform healthcare. At GOC, we are committed to putting the patient at the heart of every decision to improve their quality of life and treatment outcomes. We encourage active patient participation, ensure personalized care, and focus on improving communication and overall experience. We also highlight the importance of solving structural issues in the healthcare system, as seen in the situation in Valencia, to ensure all patients have continuous access to the care they need.

A patient-centered approach can transform healthcare. At GOC, we are committed to putting the patient at the heart of every decision to improve their quality of life and treatment outcomes. We encourage active patient participation, ensure personalized care, and focus on improving communication and overall experience. We also highlight the importance of solving structural issues in the healthcare system, as seen in the situation in Valencia, to ensure all patients have continuous access to the care they need.

What is it?

Putting the patient at the center means placing their needs, values, and experiences at the heart of the healthcare system. This means that every medical and administrative decision should be guided by the patient’s well-being.

Why is it key for us at GOC?

At GOC, we work with a patient-centered approach, focusing on the patient and their environment. Our mission is to place the patient at the center of every decision, aiming to provide more effective and, above all, more humane medical care. This approach is reflected in all our processes, from research to the design of products and services, always seeking to improve the quality of life, the patient experience, and the effectiveness of their treatment.

Change in Mindset

We are committed to transforming the traditional model, where some make decisions and others just follow them. We believe that having the patient as an active participant is essential for successful decision-making and for ensuring the system’s sustainability. It’s crucial to shift from a model where the patient only follows instructions to one where their voice and participation are vital in decision-making about their health.

Key Principles of a Patient-Centered Approach:

1. Patient Empowerment: Encourage active participation of the patient in decisions about their health.

2. Personalized Care: Tailor care pathways to the patient’s needs and preferences, with therapeutic strategies that support adherence.

3. Transparency and Communication: Ensure clear, honest, and personalized communication, fostering trust and maximizing understanding.

4. Improving the Experience: Optimize each point of contact that the patient has with the healthcare system. Efficiency is key to everyone’s health.

5. Measuring Patient-Relevant Outcomes: Focus on outcomes that directly impact the patient’s quality of life, comfort, and satisfaction.

The Value of a Patient-Centered Approach

This approach not only enhances patient satisfaction and engagement but also promotes better health outcomes. A patient-centered healthcare system fosters stronger relationships, increases treatment adherence, and improves the quality of care.

The Future of Healthcare

At GOC, we believe in collaborating with patients to create an inclusive, transparent, and people-centered healthcare system.

The Valencia Lesson

The situation in Valencia, where many patients couldn’t access hospitals or treatments, highlights the need to ensure continuous access to care and medication. At GOC, we believe addressing structural issues is essential to fulfilling our commitment to placing the patient at the center of our actions.

Do you have any ideas on how we can improve a patient-centered healthcare system? We’d love to hear from you!